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We work smoothly with insurance companies to get your vehicle fixed quickly and back on the road, including:

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Body Shop Hours

Monday                        7:00am - 6:00pm

Tuesday                        7:00am - 6:00pm

Wednesday                  7:00am - 6:00pm

Thursday                      7:00am - 6:00pm

Friday                            7:00am - 6:00pm

Saturday                       9:00am - 1:00pm

Sunday                          Closed

 Shortline Auto Collision Center (720) 262-4323

90 Havana St. Aurora, CO 80010

Frequently Asked Questions


Q:  What are my rights regarding the insurance company right after I have been in an accident?

A:  
You have the right to choose the auto body shop of your choice to make the repairs on your vehicle regardless of who was at fault in an accident.  By law the insurance company or the person responsible for payment cannot determine where your vehicle is repaired.  They are required to pay the "prevailing market rates" to repair your car to either you or the auto body shop of your choice.


Q: If the accident was not my fault, am I entitled to a rental car from the other insurance company?

A:  
You are, however, most insurance agencies will not provide a rental if your car can still be driven.  Have a reputable Denver area collision center inspect your vehicle as soon as possible.  They will be able to determine the safety of the vehicle and assist you in arranging for a rental car through the insurance company.


Q: I am concerned about my vehicle, will it be as safe to drive as it was before my accident?

A:  
Yes, if it was repaired correctly.  A well-equipped body shop like Shortline Auto Body Collision Center will have the necessary equipment to return your vehicle to its original safety and appearance.  


Q: How long should it take me to get an estimate on my vehicle?

A:  
Once a qualified estimator begins looking at your car it should take an average of 20 minutes to receive an estimate.  Make sure all estimates are itemized and computer-based.


Q: Do I have to get multiple offers?

A:  
No. Since you have the right to choose where your vehicle is repaired, whoever is responsible for covering the cost of repairs must pay all reasonable costs.  It is the responsibility of the payer of the damages, not you, to monitor costs.  If the payer wants to compare pricing they must do so on their time.  Your only requirement is choosing the Denver area auto body shop that you want to repair your vehicle.


Q: My vehicle has been deemed a "total loss" by the insurance company.  What do I do next?

A:  
When your vehicle is deemed a total loss you need someone in your corner to help explain the process.  You must know the "market value" of your vehicle and understand the true cost to repair it.  Knowing these numbers will help when negotiating a settlement for your vehicle.  Contact us, we are here to assist you throughout the process.


Q: The insurance company is saying I have to use one of their "preferred" body shops for repairs, otherwise I may have to cover the cost of some of the repairs.  How true is this?

A:  
Not true at all. The practice where the insurance company tries to make you use their program shops is called steering. Most states have laws outlawing this practice.  You have the right to choose who repairs your vehicle.  As far as additional costs are concerned, the insurance company paying for the repairs is required to pay "market rates" based on where your vehicle is being repaired.  The insurance company will cover all cost minus your deductible as long as the repair shop follows all industry repair guidelines and pricing.


Q: My vehicle has frame damage.  What is that?

A:  
Many SUVs and trucks have a structural steel frame that the body, engine and suspension attach to. Damage can range from minor ones to requiring replacement.  A properly trained and equipped auto body shop can repair these vehicles to their original condition.


Q: After my vehicle has been in an accident, how much will it decrease in value?

A:  
This can depend on the extent and type of damage as well as the quality of the repair. In some instances the value of an older vehicle may increase with needed repairs and new paint. A quality collision center following industry standards and using factory parts should be able to restore the value of your vehicle.